🕒 Standard Return Window
7-Day Replacement / Return Period: Customers have 7 calendar days from the date of delivery to inspect their items and request a return, replacement, or refund for eligible hardware (such as servers, UPS units, and networking equipment).
Dead on Arrival (DOA) / Defective Items: Any hardware found to be defective upon initial setup or dead on arrival must be reported within 7 days to qualify for a swift, direct unit replacement.
📋 Key Conditions for Returns
Original Packaging: Items must be returned in their original manufacturer packaging, including all accessories, cables, documentation, and anti-static bags.
Proof of Purchase: A valid XBS Asia official receipt or invoice issued within the Philippines is required for all return requests.
Exclusions: Change of mind is generally not applicable for specialized enterprise-grade servers and custom-configured hardware once deployed and activated.
💰 Return Shipping and Handling Costs
- Defective or Dead on Arrival (DOA) Items: If a product is delivered defective or dead on arrival within the standard 7-day window, XBSAsia I.T. Solutions covers all return shipping and freight costs for customers within Metro Manila .
- Incorrect Orders: For approved returns where the item was correctly delivered as ordered but the customer wishes to exchange or return, the customer is responsible for all logistics, freight, and courier charges associated with sending the product back to our Quezon City facility.
- Restocking Fees: Hardware returned outside of a verifiable defect may be subject to a standard restocking fee to cover hardware re-inspection and testing.
🚚 Local Drop-Off Option
- Customers within Metro Manila have the option to drop off eligible return items directly to avoid courier freight charges, subject to prior coordination with our customer support team.